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Our tailor-made Mystery Shopping Programs highlight key aspects of your
customer's in-store experience. These concise questionnaires target specific
areas of the outlet's standard of service and, when coupled with a strong
training regime and 'Staff Awards' programs, can lead to improved staff
performance and increased sales.
Personalised Award Certificates and prizes (if appropriate) can be delivered to
high performing staff soon after the shopping experience to maximise the
learning experience and show the company's appreciation for an outstanding
performance. Performance and site benchmark reporting, coupled with suggested
training notes will help define your future training requirements .
Questionnaire answers can be rated/weighted to allow for quantitative analysis
of the results. Free form comments can be incorporated to further clarify the
survey results. We have the ability to integrate additional client data such as
individual site/area sales figures and the like, into our reporting, providing
a well rounded picture of your outlets overall performance.
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